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DyKnow's technical support team strives to personalize support to provide superior customer service in a timely manner. Technical support is offered for customers who are current on their DyKnow maintenance agreement and are using a supported version of the software in line with published technical specifications. DyKnow provides support services for the current major client and/or server software version and the immediately preceding major version release. Please visit our download page to install the most recent release of the DyKnow software client. DyKnow system administrators should contact their CRM for the latest DyKnow server update.

DyKnow software is fully supported in schools utilizing English/US Localization on existing computers. If your school does not utilize English/US Localization, please contact DyKnow at sales@dyknow.com to discuss the software's compatibility with your technology configuration.

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Hours: Monday-Friday 8 am - 5 pm Eastern Time US

Email: Support@dyknow.com

Toll Free Phone:(US): +1.888.8.DYKNOW (+1.888.839.5669), Option 1

Local Phone:(US): +1.317.275.5900, Option 1

A support analyst can be reached during normal US business hours (eastern time), excluding US national holidays. In the event a request is submitted after US business hours, a support analyst will respond within one US business day. Support analysts communicate in English only.